Payment and Shipment

ERDA SHIPPING, DELIVERY AND PAYMENT METHODS POLICY

1. General information

This policy regulates the conditions regarding order processing, product delivery, shipping costs and payment methods available for orders placed through www.erdashoes.com.

ERDA makes every reasonable effort to ensure that ordered products are processed and delivered as quickly as possible, safely and in accordance with the information provided on the website.

By completing an order on the ERDA website, the customer confirms that all information provided for processing and delivery purposes is accurate and complete.

2. Order processing

All orders placed through the ERDA website are processed and handed over to the delivery provider within a maximum period of 3 business days from order confirmation.

Business days do not include Saturdays, Sundays and public holidays.

The processing time may vary depending on:

• product availability;

• promotional periods;

• order volume;

• circumstances beyond ERDA’s reasonable control.

If significant delays occur during order processing, ERDA will inform the customer as soon as reasonably possible.

The moment the parcel is handed over to the carrier represents the beginning of the delivery process.

3. Delivery information provided by the customer

The customer is responsible for providing accurate and complete delivery information.

Before completing an order, the customer must verify the accuracy of:

• full name of the recipient;

• delivery address;

• telephone number;

• e-mail address.

Providing incomplete or incorrect information may result in:

• delays in order processing;

• inability to complete delivery;

• additional costs generated by correcting information or reshipping the parcel.

If additional costs occur as a result of incorrect information provided by the customer, such costs may be charged to the customer.

4. Order confirmation

After completing an order, the customer will receive an automatic confirmation at the e-mail address provided during checkout.

The order confirmation includes information regarding:

• ordered products;

• total order value;

• selected payment method;

• delivery details.

If the information required for processing the order is incomplete, ERDA may contact the customer for clarification.

If the necessary information cannot be obtained within a reasonable period of time, ERDA may cancel the order.

If payment has already been made, the amount paid will be refunded to the customer.

5. Deliveries within Romania

Orders delivered within Romania are shipped through ERDA’s logistics partners.

ERDA works with one or more professional delivery providers, depending on operational availability and the delivery solution suitable at the time of shipment.

The estimated delivery time after the parcel has been handed over to the carrier may vary depending on the destination, delivery provider, seasonal periods and operational conditions.

ERDA cannot control delays caused exclusively by the transport provider; however, ERDA will provide reasonable assistance in addressing delivery-related issues.

6. Shipping costs

Shipping costs are calculated depending on the delivery destination, order value and commercial conditions applicable at the time the order is placed.

The exact shipping cost is displayed during the checkout process, before the customer completes the order.

ERDA may offer free shipping under certain commercial campaigns or according to conditions displayed on the website at the time of purchase.

For reseller accounts, the applicable commercial conditions are those established in the collaboration agreement between ERDA and the respective partner.

In case of discrepancies between this document and the applicable reseller agreement, the provisions of the collaboration agreement shall prevail.

7. International deliveries

ERDA delivers products internationally to countries where delivery services are available at the time the order is placed.

International deliveries are performed through one or more logistics partners selected by ERDA (such as GLS, UPS or other delivery providers), depending on the destination country and the transport solution available at the time of shipment.

The estimated delivery time varies depending on the destination country, the selected delivery service and any applicable customs procedures.

For deliveries outside the European Union, the customer is responsible for any customs duties, import taxes, local VAT or other charges imposed by the legislation of the destination country, unless expressly stated otherwise.

International shipping costs are calculated according to the destination country and are displayed before completing the order.

8. Order currency

Orders delivered within Romania are placed in Romanian Lei (RON).

For international orders, the website may display prices and allow payments in other available currencies (such as EUR or USD), depending on the delivery country and website settings.

All prices displayed on the website include VAT where applicable according to the legislation in force.

Depending on the destination country, additional costs may apply, such as customs duties, import taxes or other local charges. These costs are independent from ERDA and are the responsibility of the customer.

9. Undelivered, refused or unclaimed parcels

The customer has the obligation to take all reasonable steps necessary to receive the parcel delivered by the carrier.

If a parcel is returned to ERDA for reasons attributable to the customer, including but not limited to:

• incorrect or incomplete delivery address;

• incorrect telephone number;

• inability to contact the recipient;

• unjustified refusal to accept the parcel;

• failure to collect the parcel within the period communicated by the carrier;

ERDA may request that the customer covers the actual costs related to a new shipment.

If the customer requests cancellation of the order after the parcel has been returned to ERDA for one of the reasons mentioned above, the refund will be processed according to the ERDA Return, Refund and Exchange Policy.

ERDA may deduct the actual shipping costs incurred and not recovered, to the extent permitted by applicable law.

10. Order cancellation

The customer may request cancellation of an order before the parcel is handed over to the carrier.

After the parcel has been handed over to the carrier, cancellation of the order is no longer possible; however, the customer may exercise the legal right of withdrawal under the conditions described in the ERDA Return, Refund and Exchange Policy.

ERDA may cancel an order before shipment in situations such as:

• product unavailability;

• obvious errors regarding product price or description;

• inability to process payment;

• reasonable suspicion of fraudulent use of the website or payment methods;

• inability to contact the customer in order to clarify information necessary for processing the order.

If an order that has already been paid for is cancelled, any amount received will be refunded using the same payment method originally used, unless otherwise agreed with the customer.

11. Product availability

ERDA makes reasonable efforts to ensure that stock availability information displayed on the website is accurate and updated.

In exceptional situations, differences may occur between the displayed stock level and the actual available stock.

If an ordered product is no longer available, the customer will be informed as soon as possible and may choose, where applicable, between:

• replacement with another available product;

• waiting for restocking, if available;

• cancellation of the order and full refund of any amounts paid.

12. Price errors

ERDA makes reasonable efforts to ensure that all product information and prices displayed on the website are accurate.

If obvious errors occur due to technical issues, human error or system malfunctions, ERDA may cancel the order before shipment.

In such cases, the customer will be informed as soon as possible and any amount already paid will be fully refunded.

13. Payment methods

ERDA provides customers with the payment methods available and displayed on the website at the time the order is placed.

Depending on the delivery country and the availability of payment services, available payment methods may include:

• online payment by bank card;

• cash on delivery (where available);

• other payment methods displayed on the website.

The availability of a specific payment method may vary depending on the destination country, order value or applicable commercial conditions.

14. Online payment by bank card

Orders may be paid online using the customer’s personal or company bank card, under secure payment conditions.

Accepted cards are those issued under the following schemes:

• Visa (including Visa Classic and Visa Electron);

• Mastercard (including Maestro, provided that the card allows online transactions).

ERDA does not charge any additional fee for card payments.

Online payment processing is carried out exclusively through the payment processor used by ERDA, using secure connections and modern security standards.

Bank card details are not stored by ERDA.

Regardless of the currency of the customer’s bank account, the transaction will be processed in the currency available for the respective order. Any currency conversion is performed according to the terms and exchange rates applied by the card issuing bank.

The transaction will appear on the customer’s bank statement under the name ERDA.

For additional information regarding online payment security, customers may consult the information provided by the payment processor used by ERDA.

15. Force majeure and circumstances beyond ERDA’s reasonable control

ERDA shall not be held liable for delays or failure to perform its obligations when such situations are caused by events beyond its reasonable control.

Such events may include, without limitation:

• force majeure events;

• natural disasters;

• fires;

• labour disputes;

• restrictions imposed by public authorities;

• disruptions affecting transportation services;

• logistical blockages;

• interruptions of IT systems or communication services;

• other external events that could not reasonably have been foreseen or prevented.

In such circumstances, ERDA will make reasonable efforts to limit the effects of such events and inform customers regarding any significant delays.

16. Relationship with delivery providers

From the moment the parcel is handed over to the carrier, delivery is performed by an independent logistics provider.

ERDA collaborates with professional delivery partners and continuously monitors the quality of their services; however, ERDA cannot guarantee compliance with estimated delivery times in every situation.

If delivery-related issues occur, ERDA will provide reasonable assistance to the customer in order to clarify the situation with the carrier.

17. Contact information

For questions regarding order processing, delivery or payment methods, customers may contact ERDA using the contact details available on the website.

Deneris Trade SRL
Trading brand: ERDA

Address: Str. Cetatii, Ferma 16, Hala 7, Floresti, postal code 407280, Cluj County, Romania
Email: contact@erdashoes.ro
Telephone: +4 0746 964 912

18. Final provisions

This Shipping, Delivery and Payment Methods Policy shall be interpreted together with the following documents:

• ERDA Terms and Conditions;

• ERDA Return, Refund and Exchange Policy;

• ERDA Warranty Policy;

• Privacy Policy;

• Cookie Policy.

If any provision of this policy becomes unenforceable due to legislative changes, the remaining provisions shall continue to remain valid to the extent permitted by applicable law.

ERDA may update this policy in order to reflect legislative, operational or commercial changes. The updated version will be published on the website and shall apply from the date of publication.

ERDA
Deneris Trade SRL